Support

Should you experience system problem or a failure of a controller/component you can contact our technical hotline where competent service technicians will be available to help you.

For a quick problem solution please have the following information ready:

  •   Controller type (or OrgaTEX type)
  •   Serial number
  •   Version number of the installed system software
  •   a detailed error description


You can reach our hotline from Monday till Thursday from 08.00 – 17.00 (CET) and Fridays from 08.00 – 16.00 (CET) under:
Phone +49.6476.9147-66
Fax +49.6476.9147-31

You can of course send us your problem description by e-mail as well:
support@setex-germany.com

You can reach our front office from Monday till Thursday from 08.00 – 17.00 (CET) and Fridays from 08.00 – 16.00 (CET) under:
Phone +49.6476.9147-0


Download TeamViewer QuickSupport:

For online support, you need "TeamViewer QuickSupport". Here you can download the software free of charge. After installation, please follow the instructions on the screen.

Remote Access and Support over the Internet with TeamViewer Download SETEX QuickSupport