Support

Should you experience system problem or a failure of a controller/component you can contact our technical hotline where competent service technicians will be available to help you.

For a quick problem solution please have the following information ready:

•   Controller type (or OrgaTEX type)
•   Serial number
•   Version number of the installed system software
•   a detailed error description

You can reach our hotline from Monday till Thursday from 08.00 – 17.00 (CET) and Fridays from 08.00 – 16.00 (CET) under:
Phone +49.6476.9147-66
Fax +49.6476.9147-31

You can of course send us your problem description by e-mail as well:
support@setex-germany.com

You can reach our front office from Monday till Thursday from 08.00 – 17.00 (CET) and Fridays from 08.00 – 16.00 (CET) under:
Phone +49.6476.9147-0

Download TeamViewer QuickSupport:

For online support, you need "TeamViewer QuickSupport". Here you can download the software free of charge. After installation, please follow the instructions on the screen.