Application and Product Support

Hardware and Software Support Services

Support in automated production-environment might need repair, operating system and software troubleshooting and other technical support. Get fast service and support from the people who know your tailored SETEX products or solutions best.

Want to talk with someone?

Get help by phone, chat or email. Our local service teams offer you quick and competent support in English, German, Italian, Spanish, Chinese and many other languages.

Our support engineers have extensive experience regarding every module and work in a strong collaboration with the project management and development team regarding individual customizations and implementations. With more than 25 years’ experience, we are also a reliable partner to textile machine manufacturer worldwide.

If your SETEX device needs repair, our services for Send in, Exchange or Instrument loaner are just few of the options available.

Support contracts

Slow down production caused by machine downtimes not only mean loss of valuable time but also substantial money damages. From priority response time via email or telephone to remote or onsite consulting services, our software and hardware maintenance plans may be the best investment an organization can make against unscheduled downtime.

24.7.365 Availability

Unforeseen issues usually do not occur during the core working hours. Since we know about this, we react to this situation with a simple measure: SETEX 24/7 Emergency Service will ensure the smooth operations of your SETEX systems and remediate malfunctions with short reaction. Quick and effective. Ask our sales department for details.