Application and Product Support

Hardware and Software Support Services

Support in automated production-environment might need repair, operating system and software troubleshooting and other technical support. Get fast service and support from the people who know your tailored SETEX products or solutions best.

Want to talk with someone?

Get help by phone, chat or email. Our local service teams offer you quick and competent support in English, German, Italian, Spanish, Chinese and many other languages.

Our support engineers have extensive experience regarding every module and work in a strong collaboration with the project management and development team regarding individual customizations and implementations. With more than 25 years’ experience, we are also a reliable partner to textile machine manufacturer worldwide.

If your SETEX device needs repair, our services for Send in, Exchange or Instrument loaner are just few of the options available.

Support contracts

Slow down production caused by machine downtimes not only mean loss of valuable time but also substantial money damages. From priority response time via email or telephone to remote or onsite consulting services, our software and hardware maintenance plans may be the best investment an organization can make against unscheduled downtime.

24.7.365 Availability

Unforeseen issues usually do not occur during the core working hours. Since we know about this, we react to this situation with a simple measure: SETEX 24/7 Emergency Service will ensure the smooth operations of your SETEX systems and remediate malfunctions with short reaction. Quick and effective. Ask our sales department for details.

Hotline

With our analytics and expertise we can help identify and resolve most issues in a single call. This base-line level support with access to our Hotline is free of charge for all our customers. We support you via phone, mail or Remote Control.

  1. Phone: +49 6476 9147-66
  2. Fax: +49 6476 9147-31
  3. E-Mail: support(at)setex-germany.com 

Please prepare following information prior to your phone call:

  • Product type
  • Serial number
  • Version number of the installed Software
  • Detailed fault description/error codes (e.g. Alarm 301)

Important Note:

This online-support is based on the free of charge available software Team Viewer QuickSupport.

Please download the program here.

And follow the installation instructions on the screen.

Support Contracts

The SETEX support and service delivered worldwide is well known for its high standards. The advice, training and expert support available from our specialist engineers provides the peace of mind to meet the needs of your production plan and customers.

We offer several different service levels to meet the varying needs of our customers. From priority response time via email or telephone to remote or onsite consulting services, our software and hardware maintenance plans may be the best investment an organization can make against unscheduled downtime.

And the great thing with SETEX is: You still may close a Support Contract retroactive, although it is actually too late.

Click for the SETEX service and support white-paper to learn about our modules and service plans.

Request information from our sales experts.

 

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Contact us

SETEX
Schermuly textile computer GmbH
Hauptstraße 23-25
35794 Mengerskirchen
Germany

info(at)setex-germany.com
Tel. +49.6476.9147-0
Fax: +49.6476.9147-31

Worldwide locations

SETEX SETEX SETEX SETEX World Map