Should you experience system problem or a failure of a controller/component you can contact our technical hotline where competent service technicians will be available to help you.
For a quick problem solution please have the following information ready:
- Controller type (or OrgaTEX type)
- Serial number
- Version number of the installed system software
- a detailed error description
You can reach our hotline from Monday till Thursday from 08.00 – 17.00 (CET) and Fridays from 08.00 – 16.00 (CET) under:
You can of course send us your problem description by e-mail as well:
You can reach our front office from Monday till Thursday from 08.00 – 17.00 (CET) and Fridays from 08.00 – 16.00 (CET) under:
Download TeamViewer QuickSupport:
For online support, you need "TeamViewer QuickSupport". Here you can download the software free of charge. After installation, please follow the instructions on the screen.